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Your order number received in the order confirmation screen or email.

Please describe the issue in as much detail as you can, also, please attach screenshots the following screenshots if possible: 1. Settings > Cellular (Or Settings > Mobile Data on Android) 2. Settings of the eSIM itself (accessible from the previous screen) 3. Cellular Data Network settings (APN, accessible from the previous screen) A member of our support staff will respond as soon as possible.

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