FAQ
- Which networks will my eSIM connect to?
- 3 HK - Multiple bundles in one eSIM - Which bundle will be used first?
- How do top up packages work?
- Registration in Hong Kong
- How to label the eSIM?
- How to set up my eSIM?
- What is eSIM?
- What is an eSIM QR Code?
- Is my phone eSIM capable?
- I already have an eSIM in my phone, can I add another one?
- Shall I buy before or after I reach my destination?
- Can I use the same eSIM package in multiple countries or destinations?
- When does the package validity start?
- Can I add more data to my eSIM?
- Do I get a phone number with calls and SMS?
- Can I use hotspot with my eSIM?
- Can I delete an rescan the eSIM QR again?
- Can I transfer the eSIM to another device?
- Can I buy the eSIM for somebody else?
- Referral program and reward balance
- How do I track my usage of the data allowance?
- I’m unable to pay for my purchase- payment failure
- Can I get a refund?
- Can I use the eSIM on my smartwatch?
- How do I get an invoice for my purchase?
- Contact Mobimatter Help Desk