If you’re experiencing network disconnection or slow speeds, your eSIM may just need a quick network refresh to reconnect properly. Follow the steps below based on your device type.
Network Refresh Steps – Samsung (Android)
For other Android devices, menu names may vary slightly, but the required settings remain the same.
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Preparation
- Turn OFF VPN
- Turn OFF all other SIMs or eSIMs
- Turn OFF WiFi
- Turn OFF Data Saver mode
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eSIM Settings
- Open Settings, go to Connections, then Mobile Networks
- Switch Data Roaming ON and allow all networks
- Turn off Allow 2G Service
- Tap Network Mode and select LTE preferred
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APN settings
- In eSIM settings, tap Access Point Names
- Verify the APN is set and selected as provided in the product details
Check out our How to set APN guide if needed
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Manual Network Selection (optional)
- In eSIM settings, tap Network Operators
- Turn off Automatic Selection and choose the best-performing network
Note: Allowed networks are listed in the product description
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Reset
- Restart your phone
- Wait 10 minutes before reconnecting to WiFi
If you still require help, please reach out to our 24/7 support team!
Go through our Smart Troubleshooting Wizard, fill out your information and create a support ticket.