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  3. Solving Download Errors

Solving Download Errors

  • iOS: "eSIM Cannot Be Added"
  • iOS: "Unable to Activate eSIM"
  • iOS: eSIM Stuck In 'Activating...' Status
  • Samsung: “Can’t add eSIM”
  • Samsung: “Plan already in use” / “Your eSIM isn’t ready yet"
  • iOS: "eSIM Not Supported"
  • Samsung: "Incompatible mobile plan found" / "Phone locked to service provider"

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https://help.mobimatter.com/hc/en-us/articles/42747893034641-Is-My-Phone-eSIM-Compatible
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Device Compatibility
Make sure your device is eSIM compatible.
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https://help.mobimatter.com/hc/en-us/articles/42675888205969-eSIM-installation-Guide
/hc/theming_assets/01K9F523QHV3F504C6V2J1R1ZH
eSIM Installation Guide
Install your eSIM before traveling! Installation steps broken down
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https://help.mobimatter.com/hc/en-us/articles/40704399915537-eSIM-Setup-Guide
/hc/theming_assets/01K9F5A0GF4QY1MT83QRXJQ5HP
eSIM Setup Guide
How to easily and properly setup your eSIM? Answers are here!
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https://www.youtube.com/@mobimatter
/hc/theming_assets/01K9F5M4YREKJKP0QKYAK0DE14
Instructional Videos
Check out our YouTube channel for visual guidance!
Is my device eSIM capable?, How to install an eSIM?, How to setup the eSIM?
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