If you are having trouble connecting to the internet with your eSIM after installation on an Android, Pixel like device, follow this guide.
Open your phone Settings > Network & internet
Then, choose SIMs
Verify that the eSIM you have downloaded is turned ON, and that the mobile data is set to be used from the same eSIM.
Click on the eSIM plan you installed, to access this screen, then follow the instructions in the infographic.
If you have verified all settings are correct, and still you do not have any connection do the following:
- Verify APN settings, if any were provided to you in the order confirmation.
In order to save the APN, click on the three-dotted menu icon, then click save. You can use this video for reference
- Turn Wi-Fi OFF.
- Restart your phone, and wait 10 minutes with WiFi off.
If you followed this guide and still experience a connection issue, please contact the MobiMatter Help Desk by opening a ticket, we will respond as soon as possible.