If you are unable to use your eSIM or are experiencing any issues, it is important to contact us as soon as possible in real time. Please start by using our troubleshooting wizard at:
https://mobimatter.com/troubleshoot
The wizard will provide personalized guidance to help you resolve the issue, or automatically open a support ticket with all the relevant details for a faster review.
A refund may be available if the eSIM has not been used or activated and is still within the activation period stated in the Product Description. Please note that processing fees may apply.
Full or partial refunds are available in certain cases. For complete details, please review our refund policy here:
https://mobimatter.com/delivery-refunds