If you are unable to use our eSIM, or having any trouble with it, please use our troubleshooting wizard at https://mobimatter.com/troubleshoot

It will give you personalized guidance and help you find the right solution for the issue you're facing, or open a ticket with the relevant information for fast resolution.

Full or partial refund is possible in certain cases, see our refund policy here: https://mobimatter.com/delivery-refunds