Seeing the message “This code is no longer valid” usually means that the eSIM has already been installed on your device.

In most cases, you can verify the eSIM status directly in the MobiMatter app under the My eSIM section. If the eSIM shows as installed in the app, you can also find it in your phone settings and proceed with configuration and usage.

Possible reasons for the error and how to proceed:

1. eSIM Is Already Installed

   The code was scanned successfully and the eSIM is already installed. Locate it in your device settings:

   • Go to Settings
   • Tap Cellular or Mobile Data
   • View the list of SIMs on your device
   • If the eSIM appears in the list, it is installed and ready to use
   • There is no need to scan the QR code again

2. eSIM Was Previously Downloaded

   If the eSIM was installed before, even on another device, and later removed, the QR code may no longer be valid.

   Next steps depend on the provider’s policy for re-downloads and device transfers. Please reach out to us to proceed.

3. Possible Connection Issue
   • Restart your phone
   • Switch to a strong WiFi connection
   • Disable VPN and Airplane Mode
   • Try installing the eSIM again
   • If the error still appears, contact our 24/7 support team for assistance

If needed, our support team will guide you through the next steps to get you connected.