At the MobiMatter Marketplace, we provide eSIMs from a wide range of global operators. Because each provider uses different technology, the ability to transfer an eSIM depends on the specific product you purchased.
Understanding Transfer Policies
Policies vary by operator, but generally fall into three categories:
Direct Transfer: Some providers allow you to move the eSIM to a new phone using your original activation code or QR code.
Replacement Required: Certain operators require you to generate a brand-new QR code to move the service to a different device.
Single-Device Limitation: Some eSIMs are "locked" to the first device they are installed on and cannot be transferred.
How to Find Out If Your eSIM Is Transferable
Since every operator is unique, the fastest way to get the correct answer for your specific plan is to use our Troubleshooting Wizard.
Open the Troubleshooting Wizard
Follow the Prompts: It will identify your provider's specific rules.
Get Expert Help: If the wizard cannot resolve your request, it will connect you directly to our 24/7 Support Team for further assistance.
Pro-Tip: Before attempting to move an eSIM, always check the Product Description or use the Wizard first. Attempting to scan a one-time-use QR code on a second device could permanently disable the eSIM.