General
Troubleshooting
- [GOOGLE PIXEL] Troubleshoot eSIM connection issues
- [iOS] Troubleshoot eSIM network connection issues
- How to Fix: "Failed to Activate" error or eSIM stuck in 'Activating...' status
- How to Fix: "Cellular plan from this carrier cannot be added" error
- How to Fix: "This code is no longer valid" error
- How to Fix: 'Unable to Complete Cellular Plan Change. Try Again Later" error
How-To Guides
FAQ
- 3 HK - Multiple bundles in one eSIM - Which bundle will be used first?
- How do top up packages work?
- Registration in Hong Kong
- How to label the eSIM?
- How to set up my eSIM?
- What is eSIM?