Troubleshooting

• [GOOGLE PIXEL] Troubleshoot eSIM connection issues
• [iOS] Troubleshoot eSIM network connection issues
• IP Addresses and Their Role in Travel eSIMs
• Turkey's Mobile Regulation- Unregistered Phones
• How to Fix: "Failed to Activate" error or eSIM stuck in 'Activating...' status
• How to Fix: "Cellular plan from this carrier cannot be added" error

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How-To Guides

• Visit our YouTube Channel for Detailed Tutorial Videos
• eSIM Activation Instructions
• How to request to delete your data
• How to label your eSIMs

FAQ

• Which networks will my eSIM connect to?
• 3 HK - Multiple bundles in one eSIM - Which bundle will be used first?
• How do top up packages work?
• Registration in Hong Kong
• How to label the eSIM?
• How to set up my eSIM?

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